Jacqui Cheng / Ars Technica:

Apple Admits MobileMe Snags, Gives Free 30-Day Extension

Apple's MobileMe service hit so many snags during its launch period that Apple have just issued an email apology to members. Saying "The transition from .Mac to MobileMe was a lot rockier than we had hoped," Apple's apologizing with a 30-day membership extension for free to anyone who was a .Mac member with an active account as of July 9, 2008 and new MobileMe members who created accounts on or before July 15, 7:00 PM PDT. Details can be found on the Apple support page here. The email also apologizes for the controversy over the speediness of "push" services, and says that Apple's not using the term until it really is "near-instant on PCs and Macs, too."

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

credit - gizmondo.com & engadget.com

more links from techmeme.com

MobileMe: 30-day Extension Eligibility and Details  —  Note: This FAQ will be updated when your 30-day extension has been made available.  Please bookmark this page and check again in a few weeks.  Please note that Apple's MobileMe Support team will be unable to provide any additional information regarding …

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Discussion: VentureBeat, Digital Daily, bub.blicio.us, IntoMobile, Geek.com, Technologizer, CNET News.com, Between the Lines, Gadget Lab, techblog.dallasnews.com, I4U News, GottaBeMobile, Insanely Great Mac and mocoNews.net

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Discussion:

MG Siegler / VentureBeat:   Apple grants MobileMe users a 30-day stay of payment, kills the word “push”

John Paczkowski / Digital Daily:   5 Days of Technical Problems?  MobileMe Really is “Exchange for the Rest of Us”

Michelle Lentz / bub.blicio.us:   Mobile Me-a Culpa

Will Park / IntoMobile:   Apple gives MobileMe users an extra 30 days of service

Joel Evans / Geek.com:   MobileMe offers 30-day extension and says no push from PCs and Macs

Harry McCracken / Technologizer:   More MobileMe for Your Money: Apple Does the Right Thing

Caroline McCarthy / CNET News.com:   Apple offers 30 days free to MobileMe customers

Larry Dignan / Between the Lines:   Apple extends MobileMe subs after rocky launch

Brian X. Chen / Gadget Lab:   Apple Apologizes For MobileMe Debacle

Andrew Smith / techblog.dallasnews.com:   Apple apologizes for glitches with free MobileMe

Luigi Lugmayr / I4U News:   Apple apologizes with free 30-day MobileMe Extension

Warner Crocker / GottaBeMobile:   MobileMe Users Get 30 Days Extension Due To Launch Woes

Insanely Great Mac:   ‘A lot rockier than we hoped’

Tricia Duryee / mocoNews.net:   Apple Apologizes For MobileMe Glitches; Offers 30-Day Extension

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Macworld:

Apple apologizes for MobileMe launch, extends subscriptions  —  Apple's launch of MobileMe last Friday was bumpy with many users not being to login at all, while others had difficulty getting anything to sync properly.  Apple on Wednesday recognized those problems and is offering an olive branch to all MobileMe subscribers.

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Discussion: The Mobile Gadgeteer, The Unofficial Apple Weblog, MacUser, 43 Folders, Technology Live, Cult of Mac, Jarrett House North and BerryReview.com

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Discussion:

Matthew Miller / The Mobile Gadgeteer:   MobileMe push is limited and subscribers get a 30-day extension

Robert Palmer / The Unofficial Apple Weblog:   Apple extends MobileMe subscriptions by 30 days

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Lonnie Lazar / Cult of Mac:   Apple Apologizes for MobileMe Rollout

Tim Jarrett / Jarrett House North:   Apple: MobileMe isn't really using “push” with your PC

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Kit Eaton / Gizmodo:

Apple Admits MobileMe Snags, Gives Free 30 Days Membership Extension  —  Apple Admits MobileMe Snags, Gives Free 30-Day Extension  —  Apple's MobileMe service hit so many snags during its launch period that Apple have just issued an email apology to members.

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Discussion: Engadget, AppleInsider, Industry Standard, WebProNews and PalmAddicts